Privacy Policy

1. Introduction

AI Gateway ("we", "us", or "our") operates the AI Gateway platform at https://ai.hopeagrico.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, API, and related tools (collectively, the "Service").

2. Information We Collect

Account Information

When you register for an account, we collect your name, email address, and authentication credentials. If you sign in via a third-party provider (e.g., Google), we receive basic profile information from that provider.

API Usage Data

We log API requests including timestamps, model used, token counts, request/response metadata, and status codes. We do not store the content of your API prompts or completions beyond what is needed for real-time processing.

Payment Information

Payments are processed through third-party providers (PayPal, Sepay). We do not store your credit card numbers or banking details on our servers.

Cookies and Tracking

We use essential cookies for authentication and session management. We may also use analytics tools (Google Analytics, Plausible) to understand usage patterns. You can manage cookie preferences via our cookie consent banner.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process API requests and manage your account
• To process payments and manage subscriptions
• To detect and prevent abuse, fraud, and security incidents
• To communicate with you about updates, support, and promotions
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• AI Model Providers: Your API prompts are forwarded to third-party AI model providers (e.g., OpenAI, Anthropic, Google) as necessary to fulfill your requests.
• Infrastructure Providers: We use third-party hosting and cloud services to operate the Service.
• Analytics Providers: Anonymized usage data may be shared with analytics services.
• Legal Requirements: We may disclose data if required by law or to protect our rights.

5. Data Retention

We retain your account information for as long as your account is active. API usage logs are retained for up to 90 days for debugging and analytics purposes. You may request deletion of your account and associated data at any time.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at the email address below.

8. Children's Privacy

The Service is not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
support@hopeagrico.com